Product tour

Follow a conversation from setup to follow-up. This tour introduces the main areas of Famulor, with selected product screens and links to the full guides. Your role, plan, and enabled features determine which controls appear in your workspace.

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Start with your workspace

Expand Workspace overview on the dashboard for Total Calls, Active Agents, Talk Time, Campaigns, quick actions, and the customer-reach map. Use Open Agents, New Assistant, or Call History to continue your work. Milian, the in-app copilot, shares the dashboard. Ask it to explain a setting, review an assistant, or help with workspace tasks using your existing permissions. Collapse the overview to focus on the conversation. Use with ChatGPT & Claude opens the AI client connection guide.

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Build and test an assistant

Assistants brings your voice and messaging assistants together. Create one, open an existing assistant, or start from a template. Write the greeting and conversation instructions in the editor, test the experience, and save a version when it is ready. The quickstart walks through a first browser test call. Use the flow builder for conversations with defined steps, conditions, actions, and handoffs. Assistant settings bring voice, language, behavior, tools, knowledge, and channels into one place. Learn how to choose models and voices and prepare simulations before launch.

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Prepare your audience and campaigns

Audience organizes contacts and their activity. Import contacts, review contact memory, track callbacks, and maintain the do-not-contact list. CRM sync keeps supported business systems connected. Campaigns combines an assistant, an audience, and a schedule. Channel settings let you choose the assistant, retries, and concurrency before launching. Open a campaign for its setup and results, or use the board to follow work by status. Before starting outreach, review the outbound playbook and dialing controls.

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Review results and repeat useful work

These areas turn completed conversations into improvements and follow-up. Their detailed guides explain the available views without displaying customer conversations or billing records here.

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Give assistants knowledge and tools

Add focused source material in Knowledgebase. Documents and supported website sources provide context; automatic refresh keeps supported sources current. Open a document’s indexed chunks to review the passages available for retrieval. Use FAQs for concise, curated answers to common questions, such as your opening hours. Tools extends what assistants can do during a conversation. Review installed tools, then browse connectors for supported business services. Connect the required account and enable the tool on the relevant assistant.

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Let assistants manage appointments

The Booking area brings appointments, event types, calendars, and scheduling integrations together. Event types define what can be booked, the duration, and the availability rules. Connect a calendar or supported scheduling service to check availability and store confirmed appointments. Review created appointments in the bookings list; native calendar settings explain calendars and availability in more detail.

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Automate follow-up

Automations turns events into repeatable processes. Browse existing workflows or build one for follow-up, updates, and other recurring work. Arrange triggers, decisions, and actions in the visual builder. The node reference explains what each step does. Connections holds the accounts workflows can use. Runs shows execution history so you can inspect unsuccessful steps. Explore the app catalog for supported services.

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Configure the workspace

Settings groups personal preferences, shared workspace controls, channels, and data policies. Owners and authorized admins manage team-wide settings; the available panels follow your access and subscription. Data Retention sets how long supported workspace data is kept. Dark Windows defines quiet periods for automated contact. Web Widget & AI Avatar customizes the assistant experience embedded on your website. API & MCP connects your workspace to applications and compatible AI clients. Use the REST API, follow the MCP guide, or install the official Famulor plugin for ChatGPT for read-only assistant and conversation review.

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Operate a white-label business

White Label access lets an eligible workspace offer a branded service. Customers have their own isolated workspaces, teams, subscriptions, and credits. These management areas require White Label access and an authorized role. Open Whitelabel Admin → Dashboard and select an unfinished item in Setup Your Platform to open its settings. The checklist below shows an example workspace before domain and payment setup. Open Whitelabel Admin → Settings → Branding. Enter App name and Support email, choose the brand colors, then select Save.

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Where to go next