Support

We’re glad to help with setup questions, bug reports, and feature requests.

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Support options

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Instant help & ticket creation with Milian

For immediate support, chat directly with Milian — your AI copilot built into the dashboard:

1. Instant answers & live diagnosis: Send your question or problem directly to Milian. Milian inspects your workspace settings, call events, and error logs in real time to diagnose issues immediately.
2. Tickets for platform problems: If Milian finds a problem on our side — a bug, an outage, or something only our team can change — it prepares a support ticket for you, together with what it checked. If the cause is a setting, your plan or credits, or your own carrier or app, Milian helps you fix it right away instead of opening a ticket.
3. Reference tracking: Keep the generated SUP-… reference ID to follow up with Milian or check status at any time.

Never include sensitive credentials, passwords, or payment-card data in your chat.

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The Support menu

Open your profile menu (bottom left) and choose Support. There you find the community, the documentation, Feedback for ideas and bug reports, and Support by Milian, which diagnoses the problem with you before it creates a ticket.

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Priority Support

If your plan includes Priority Support or you booked the Priority Support add-on, the Support menu also shows Priority support. Describe the problem and choose Send request: Milian first checks your workspace — platform status, plan and payment, credits, phone numbers and recent calls, then the affected assistant, calls, automations and the documentation, with every check shown live — and suggests a fix. Only if you answer that it did not solve the problem is the request sent — together with Milian’s diagnosis and your workspace and plan details — and our team handles the ticket with priority. Tickets that Milian or the API creates for your workspace are prioritized the same way.

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Tickets

Under Support → Tickets you see all your support requests with their status (open, on hold, resolved), the team member handling each one and new replies. Open a request to read the whole conversation and reply directly — replying to a resolved request reopens it. You can do the same through the API and the MCP tools. The number beside Tickets and the bell at the top of your dashboard show unread replies. Open a ticket to mark its replies as read; the badges update automatically and disappear when no unread replies remain. Opening the ticket list does not mark any replies as read. You can also list tickets with famulor list-support-requests and open a conversation with famulor get-support-request SUP-…. With notifications enabled in the mobile app, you also receive a push there. Tapping it opens the app; read and answer the ticket under Support → Tickets in your browser. This uses the existing app notification support and does not require a new app version. When our team replies, you get an email — and a browser notification if you turned notifications on — with a link that opens the request directly. If you have the request open at that moment, the reply simply appears there.

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Community support

Join our official community on Skool at https://www.skool.com/famulor. Connect with other voice AI builders, exchange prompt templates, ask questions, and share best practices.

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Sales & product demos

Interested in our platform, custom volume pricing, or want a guided walkthrough? Book a live demo with our team at https://www.famulor.io/demo.

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Enterprise support

Enterprise customers receive a designated personal point of contact with a direct email and preferred direct channels (Microsoft Teams, private chat, or direct phone support), backed by guaranteed SLA response times and priority engineering escalation — see Enterprise for full details.

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What to include in a request

To speed up troubleshooting, include:

• Your workspace or account identifier
• The assistant ID, campaign ID, or phone number involved
• An approximate timestamp and timezone
• Expected behavior vs. actual behavior
• Relevant screenshots or API request/response samples

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Where to go next