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Famulor reviews saved assistant instructions, greetings, flows and channel instructions for prohibited use. The assistant editor displays policy tags. A model score alone does not establish a violation.

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Blocking and safeguards

Confirmed prohibited uses include child exploitation or harm, advertising to minors, explicitly unlawful processing of children’s data, illegal goods, explicit sexual services, dangerous instructions, self-harm encouragement, harassment, hate, violence, dangerous misinformation and fraud. Deceptive commercial practices, coercion, abusive debt collection, fabricated engagement, pyramid schemes and requests for sensitive credentials or payment-card data are also reviewed. The review checks concrete instructions and their context. Merely mentioning a prohibited topic, refusing it or handling a victim’s report is not itself a violation. Recognizable training, education, art and journalism may be allowed when no real person is attacked or deceived and no hatred or violence is incited. Child-protection rules still apply without exception. Findings must be supported by the saved source; blocking findings receive an additional confirmation check. Automated reviews can still make mistakes. A blocked assistant cannot handle phone, web, messaging or email conversations, including API and MCP calls. Current workspace members receive a notification when a new block is created. Remove the prohibited instruction and save to trigger another review, or request manual review if the finding is incorrect.

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Restricted-use notice

Real-money gambling; payday loans, debt relief or credit repair; promotion or brokering of crypto assets and high-risk financial products; tobacco, nicotine or cannabis marketing; lawful weapons, ammunition or pyrotechnics trade; acute crisis counselling; and political advertising or campaigns require prior written approval. The Restricted assistant — approval required banner does not deactivate the assistant. Contact support by email, or select Request approval with Milian where direct platform support is available. Milian prepares an editable ticket with the saved assistant content and the detected uses. Review it and select Send request to submit. Preparing the ticket does not grant approval.

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EU workspaces

An EU workspace also receives an opening-disclosure check. A clear introduction as an AI, digital or virtual assistant in an active opening source is sufficient; every source does not have to repeat it. Simply saying “assistant” without making its automated nature clear may be insufficient. See AI disclosure. The review also checks prohibited manipulation, exploitation, social scoring and certain biometric or emotion-inference uses. Medical and safety exceptions and ordinary transcript analysis must be considered. Candidate selection or creditworthiness assessment may trigger a high-risk-use notice to check human oversight and information duties. That notice alone does not block the assistant or certify legal compliance.

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Emergency destinations

Automated calls to emergency numbers and recognized crisis helplines are rejected, including calls from campaigns, integrations and assistants. Never test this restriction by making a real emergency call. A number not being rejected does not establish that it is permitted.

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Review through API, MCP or CLI

Read the current case and advisory tags with GET /api/v1/assistants/{id}/compliance-review, MCP get_assistant_compliance_review, or famulor get-assistant-compliance-review --id <id>. For a blocked assistant, request manual review with POST /api/v1/assistants/{id}/compliance-review and a reason, MCP request_assistant_compliance_review, or famulor request-assistant-compliance-review --id <id> --reason "Explain the intended use". Editing the assistant while a request is pending requires a new request for the updated content. For restricted-use approval, read the saved assistant and its advisory tags, then submit the relevant content through POST /api/v1/support/requests, MCP create_support_request, or famulor create-support-request --client-request-id <uuid> --subject "Restricted assistant approval" --message "Assistant ID, intended use and relevant saved content". Direct platform support is available to root workspaces, including reseller workspaces; reseller customers contact their workspace provider. Exclude credentials and unrelated personal data from tickets. The Prohibited Use Policy applies even when the automated review finds nothing.