> ## Documentation Index > Fetch the complete documentation index at: https://docs.famulor.io/llms.txt > Use this file to discover all available pages before exploring further. # Support > How to reach the Famulor team, what to include in a request, and enterprise support options We're glad to help with setup questions, bug reports, and feature requests. ## Support options ### Instant help & ticket creation with Milian For immediate support, chat directly with **Milian** — your AI copilot built into the dashboard: 1. **Instant answers & live diagnosis:** Send your question or problem directly to Milian. Milian inspects your workspace settings, call events, and error logs in real time to diagnose issues immediately. 2. **Tickets for platform problems:** If Milian finds a problem on our side — a bug, an outage, or something only our team can change — it prepares a support ticket for you, together with what it checked. If the cause is a setting, your plan or credits, or your own carrier or app, Milian helps you fix it right away instead of opening a ticket. 3. **Reference tracking:** Keep the generated `SUP-…` reference ID to follow up with Milian or check status at any time. Never include sensitive credentials, passwords, or payment-card data in your chat. ### The Support menu Open your profile menu (bottom left) and choose **Support**. There you find the community, the documentation, **Feedback** for ideas and bug reports, and **Support by Milian**, which diagnoses the problem with you before it creates a ticket. ### Priority Support If your plan includes **Priority Support** or you booked the **Priority Support** add-on, the Support menu also shows **Priority support**. Describe the problem and choose **Send request**: Milian first checks your workspace — platform status, plan and payment, credits, phone numbers and recent calls, then the affected assistant, calls, automations and the documentation, with every check shown live — and suggests a fix. Only if you answer that it did not solve the problem is the request sent — together with Milian's diagnosis and your workspace and plan details — and our team handles the ticket with priority. Tickets that Milian or the [API](/api-reference/introduction) creates for your workspace are prioritized the same way. ### Tickets Under **Support → Tickets** you see all your support requests with their status (open, on hold, resolved), the team member handling each one and new replies. Open a request to read the whole conversation and reply directly — replying to a resolved request reopens it. You can do the same through the [API](/api-reference/introduction) and the MCP tools. The number beside **Tickets** and the bell at the top of your dashboard show unread replies. Open a ticket to mark its replies as read; the badges update automatically and disappear when no unread replies remain. Opening the ticket list does not mark any replies as read. You can also list tickets with `famulor list-support-requests` and open a conversation with `famulor get-support-request SUP-…`. With notifications enabled in the mobile app, you also receive a push there. Tapping it opens the app; read and answer the ticket under **Support → Tickets** in your browser. This uses the existing app notification support and does not require a new app version. When our team replies, you get an email — and a browser notification if you turned notifications on — with a link that opens the request directly. If you have the request open at that moment, the reply simply appears there. ### Community support Join our official community on Skool at [https://www.skool.com/famulor](https://www.skool.com/famulor). Connect with other voice AI builders, exchange prompt templates, ask questions, and share best practices. ### Sales & product demos Interested in our platform, custom volume pricing, or want a guided walkthrough? Book a live demo with our team at [https://www.famulor.io/demo](https://www.famulor.io/demo). ### Enterprise support Enterprise customers receive a designated personal point of contact with a direct email and preferred direct channels (Microsoft Teams, private chat, or direct phone support), backed by guaranteed SLA response times and priority engineering escalation — see [Enterprise](/enterprise) for full details. ## What to include in a request To speed up troubleshooting, include: * Your workspace or account identifier * The assistant ID, campaign ID, or phone number involved * An approximate timestamp and timezone * Expected behavior vs. actual behavior * Relevant screenshots or API request/response samples ## Where to go next Quick answers on getting started, telephony, pricing, and compliance. Terms used across Famulor and voice AI in general. Data sovereignty commitments, technical safeguards, and DPA / AVV requests in Settings → Legal for direct Famulor customers. Reseller customers contact their workspace provider. Dedicated support, higher concurrency, and a hands-on rollout. This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.